🛍️ Understanding the Law

The Consumer Protection Act, 2019 ensures the rights of consumers including protection against unfair trade practices, defective goods, and poor services. You can file a complaint in the District, State, or National Consumer Disputes Redressal Commissions depending on the amount of the claim.

📌 What You Should Do

• First try to resolve the issue with the seller/service provider.
• Keep written/email records of all communication.
• Collect your invoice, warranty card, or proof of purchase.
• If unresolved, file a complaint with the Consumer Commission or online at consumerhelpline.gov.in.

📄 Documents Required

• Invoice or receipt of the product/service
• Warranty/Guarantee card
• Email or communication trail with the seller
• Bank statement (if required to show transaction)

📝 Sample Complaint Letter

To,  
The Consumer Protection Officer,  
[District Consumer Redressal Forum],  
[City].  

Subject: Complaint regarding defective product/service  

Respected Sir/Madam,  

I am writing to formally lodge a complaint regarding a defective product/poor service received from [Seller/Company Name]. On [Date], I purchased [Product/Service] from [Shop/Website] and within a few days it started showing issues including [mention the problem - like malfunction, poor performance, etc.].  

Despite repeated attempts to contact the company/seller, my issue has not been resolved. I have enclosed the invoice and screenshots of communication with the seller.  

I request you to take appropriate legal action against the seller and ensure that I receive a refund/replacement/compensation as per the Consumer Protection Act, 2019.  

I am ready to provide any further clarification or documents as needed.  

Thank you.  

Sincerely,  
[Your Full Name]  
[Contact Number]  
[Email ID]  
[Address]